At Custom Filters Direct, we’re committed to making sure you’re completely satisfied with your purchase. If you’re not, our refund policy is designed to make the process as smooth as possible.
When Can I Expect a Refund?
Once your return is received and inspected, we’ll notify you by email regarding the status of your refund. If approved, your refund will be processed automatically to your original payment method. Depending on your financial institution, please allow 2–10 business days for the refunded amount to appear in your account.
Eligible Refund Situations
You’re eligible for a refund if:
- Your return meets the criteria outlined in our Return Policy.
- The item is returned within 30 days of purchase.
- The item is in its original, unused condition with all tags and packaging intact.
Refunds for Damaged or Incorrect Items
If you receive a defective or incorrect item, please reach out to us right away at teamcfd@customfiltersdirect.com with your order number and photos of the issue. We’ll make it right by offering a replacement or a full refund as per your preference.
How to Check on Your Refund
If you have questions about your refund or if it’s taking longer than expected, please feel free to contact our support team at teamcfd@customfiltersdirect.com. We’re here to ensure a smooth experience every step of the way!