We know how important it is for your filters to arrive on time at Custom Filters Direct. If your package hasn’t arrived when expected, don’t panic we’re here to assist you in locating it!
Step 1: Check with Your Neighbors
Sometimes, packages can be delivered to the wrong address by mistake or left with a neighbor. Before taking further steps, take a moment to check with those living nearby. They might just have your order waiting for you!
Step 2: Double-Check Your Shipping Address
If you’re still unable to locate your package, reach out to us! Please confirm your shipping address, as it’s important for us to ensure that the order was sent to the right location. This will help us assist you more effectively.
We’re Here to Help!
Once we have your shipping details, we’ll investigate the issue and work with you to find the best solution. Whether that’s helping you track down your package or assisting with a replacement, our goal is to ensure you receive your filters as soon as possible.
Thank you for your patience and for being a valued customer. We’re here to make your experience with Custom Filters Direct smooth and satisfying!