We take pride in delivering high-quality filters to your doorstep, and we want them to arrive in perfect condition! But sometimes, bumps along the way can cause unexpected damage. No worries — we’re here to help you get this sorted as quickly as possible.
First Things First: Inspect Your Order
When your filters arrive, take a quick look to make sure everything is in tip-top shape. If you find anything wrong (like damage or defects), contact us right away. The sooner we know, the faster we can fix it!
How to Report a Damaged Item
Here’s what we’ll need to get the process moving smoothly:
- Order Number: Pop your order number in your email so we can pull up the details.
- Pictures of the Damaged Filters: Snap a few pics of the damage. It helps us understand what went wrong.
- Pictures of the Box: Please include photos of all sides of the box, including one close-up of the shipping label. This is essential for us to file a claim with the carrier.
What Happens Next?
Once we receive your email with the details, we’ll evaluate the issue and take quick action to make it right. Whether that means sending a replacement or finding another solution, we’re committed to ensuring you have the filters you need in top condition!
Thank you for helping us get to the bottom of any issue because we’re here to make sure you always get the best service and products!